Silent Fjord Policy
Our commitment to protecting your privacy and personal information.
Information Collection
We collect information that you provide directly to us when you create an account, participate in draws, or contact our support team. This includes:
- Personal identification details (name, email address, date of birth)
- Contact information (phone number, mailing address)
- Account credentials and preferences
- Participation history and transaction records
- Communication history with our support team
Information Usage
Your information is used to provide, maintain, and improve our services, including:
- Processing your participation in draws and managing your account
- Verifying your identity and eligibility according to Canadian regulations
- Communicating important updates, draw results, and promotional offers
- Providing customer support and responding to inquiries
- Ensuring compliance with legal obligations and responsible gaming practices
Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and vulnerability testing
- Access controls limiting employee access to personal information
- Secure data center facilities with physical security measures
- Regular backups and disaster recovery procedures
Data Retention & Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain:
- Active account information: Until account closure plus 7 years for regulatory compliance
- Transaction records: 7 years as required by Canadian financial regulations
- Communication records: 3 years from last contact for service improvement
How to Delete Your Data
You may request deletion of your personal information by contacting us at [email protected]. Please note that certain information may be retained for legal or regulatory purposes, such as:
- Records required by the Régie des alcools, des courses et des jeux du Québec (RACJ)
- Transaction history needed for financial auditing and compliance
- Information related to ongoing investigations or legal proceedings
We will confirm receipt of your deletion request within 48 hours and complete the process within 30 days, subject to legal requirements.
Your Rights
Under Canadian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain data processing activities
- Request deletion of your personal information (with legal exceptions)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
For privacy-related inquiries: [email protected]
Last updated: January 2026 | Effective: March 31, 2026