Guardian Play Charter
Our commitment to promoting safe and responsible gaming practices for all participants.
At Maple Majesty Draw, we believe in creating a safe and enjoyable environment for all participants. Our Guardian Play Charter outlines our commitment to responsible gaming and provides resources to support healthy participation.
Recognizing Responsible Play
Responsible gaming means participating in a controlled manner that remains enjoyable and within your means. Here are signs of healthy gaming habits:
Time Management
Setting specific time limits for gaming sessions and taking regular breaks.
Financial Control
Establishing and adhering to a predetermined gaming budget that doesn't affect essential expenses.
Balance Maintenance
Ensuring gaming doesn't interfere with work, family, social activities, or other responsibilities.
Player Protection Tools
We provide several tools to help you maintain control over your gaming activities:
Deposit Limits
Set daily, weekly, or monthly limits on the amount you can deposit into your account.
Time Alerts
Receive notifications when you've reached your predetermined time limit for gaming sessions.
Self-Assessment
Access our confidential self-assessment tool to evaluate your gaming habits.
Account Closure
Temporary or permanent account closure options with cool-off periods available.
Self-Exclusion Program
If you feel you need a break from gaming, our self-exclusion program allows you to voluntarily exclude yourself from participating for a chosen period:
- Cool-off Period: 24 hours to 6 weeks – A short break to reassess your gaming habits
- Temporary Exclusion: 6 weeks to 6 months – For those needing an extended break
- Permanent Exclusion: Indefinite period – For those seeking permanent closure
Once self-exclusion is activated, you will not be able to access your account or participate in draws for the selected period. This decision cannot be reversed until the exclusion period expires.
Support Resources
If you or someone you know is experiencing difficulties with gaming, these organizations provide confidential support:
- Aide Jeu Québec – 24/7 helpline and support services
- GambleAware UK – International support network
- Gambler's Help Australia – Counseling and support services
- National Self-Exclusion – Cross-platform exclusion program
- AGLC Responsible Gaming – Alberta gaming resources
Age Verification
In compliance with Canadian regulations, we strictly enforce age verification:
- Minimum Age: 19 years in most Canadian provinces (18 in Alberta, Manitoba, and Quebec)
- Verification Process: We may request government-issued ID for age verification
- Parental Guidance: We encourage parents to use filtering software to prevent underage access
We actively promote awareness of legal age requirements and provide resources for parents concerned about underage gaming.
For responsible gaming support: [email protected]
24/7 Crisis Support: 1-800-461-0140 (Canada-wide)
Last updated: January 2026 | Effective: March 31, 2026